1. Business and contact details
- Wisna Rafimanesh, trading as WE Beauty Clinic, sole proprietorship
- Zadelmakerstraat 49, 1315 AN Almere, the Netherlands
- Chamber of Commerce 42117236 · VAT NL005507602B13
- info@webeautyclinic.nl · +31 6 1172 3776
2. Scope and offer
These terms apply to appointments made online, by telephone or via WhatsApp for consultations, treatments, WE Plans and agreed at-home treatments.
The website describes the offer as carefully as possible. Results, the suitable number of sessions and perceived effects vary. Photographs, examples and experiences do not guarantee a result.
3. Prices
The price shown before booking includes VAT and mandatory charges. Any travel cost for an at-home treatment is disclosed and agreed separately in advance.
An obvious pricing or typing error is not binding where a customer could reasonably understand that it was an error. WE Beauty Clinic will report such an error as soon as possible before performance.
4. Booking, confirmation and payment
An online appointment becomes final once booking and the required deposit have been completed successfully and the automatic confirmation has been received. Confirmations and reminders are sent by email.
Every online appointment requires a €25 deposit. Mollie processes this payment; the deposit is deducted from the treatment price and the statement descriptor is WE Beauty Clinic. The balance may be paid by card, cash, payment request or bank transfer.
The customer checks the treatment, date, time, price and contact information in the confirmation and reports any error promptly.
Klarna is configured as a payment option through Mollie. Availability for a particular payment and the applicable conditions are shown in the payment environment.
5. Online cooling-off period
An online service booking is generally subject to a statutory fourteen-day cooling-off period. Where the customer requests performance within that period, the booking flow displays the legally required information and requests the required consent before confirmation. Mandatory consumer rights are not excluded.
The booking environment displays the legally required information and automatically sends a booking and appointment confirmation after completion.
6. Information and safety
The customer provides relevant information fully and accurately, including medication, pregnancy, recent surgery or circumstances that may affect safety or suitability. WE Beauty Clinic may refuse, adapt or stop treatment where necessary information is missing or treatment does not appear responsible.
General information and WE Beauty Clinic beauty/wellness treatments are not medical advice and do not replace a doctor or clinic. For severe, sudden or concerning symptoms, contact your medical care team or emergency services.
A hernia is a contraindication under the current treatment policy. Contact WE Beauty Clinic before booking if you are uncertain. Wisna ultimately assesses whether treatment is responsible and appropriate at that time.
Wisna completed the After Lipo Care Specialist Training, Madero Therapy and Manual lymphatic drainage courses.
Customers aged sixteen or over may request an appointment independently. A customer under sixteen must be accompanied by a parent or guardian or have prior written parental or guardian consent. WE Beauty Clinic may still refuse treatment where it is not considered suitable or responsible.
If a wound opens during or after treatment, treatment is stopped, the wound is covered with sterile material where necessary and the customer is referred to a medical provider. Emergency services are called in an acute or serious situation.
In addition to a hernia, other symptoms, conditions and risks are discussed personally during the intake. Wisna decides case by case and refuses treatment where an individual risk would make it irresponsible.
7. Pre- and post-liposuction care
You may contact WE Beauty Clinic at any stage of recovery to discuss the options; written medical approval is not routinely required under the current process. WE Beauty Clinic assesses whether treatment is responsible in each individual situation. Medical directions from the treating doctor or clinic remain leading and WE Beauty Clinic is not a substitute for medical care.
WE Beauty Clinic remains available for questions after treatment. Current aftercare advice is to drink enough fluids, take it easy and choose light, low-salt food, unless a doctor or clinic has given different instructions.
8. WE Plans and consultations
- Treatment plans are offered as WE Plan 5 or WE Plan 10. Waxing treatments are not included in these plans.
- WE Plan 5 is valid for four months from the purchase date. WE Plan 10 is valid for six months. Both are personal, non-transferable and paid in advance. Klarna may be displayed through Mollie when the payment is eligible.
- A WE Plan cannot be voluntarily paused after purchase or ended early after it has started. Unused sessions expire when the selected plan expires. WE Plans cannot be combined with other promotions or discounts. Mandatory legal rights and rights following a demonstrated failure remain unaffected.
- A WE Plan session cancelled too late or missed is treated as used.
- A personal consultation lasts fifteen minutes and costs €15; a telephone consultation lasts fifteen minutes and is free.
- The €15 personal-consultation fee is deducted if the customer books during the consultation or confirms within 48 hours that they wish to book a treatment.
Digital gift cards are available in values of €20, €50, €100, €250 and €500. They are transferable, may be combined with promotions or WE Plan discounts and are limited to one gift card per booking. A gift card is valid for 24 months from the purchase date. The applicable purchase and redemption terms are shown during checkout.
9. Cancellation, rescheduling and non-attendance
An appointment may be cancelled or rescheduled without charge until 24 hours before it begins. If an appointment is cancelled within 24 hours, 50% of the booked treatment price will be charged. In the event of a no-show without prior cancellation, 100% of the booked treatment price is due. Amounts already paid will not be refunded in that event. For a WE Plan, a late-cancelled or missed session is treated as used and the remaining valid sessions remain available. The separate cancellation policy forms part of these arrangements.
Treatment may still be possible if the customer arrives no more than ten minutes late. If the customer is more than ten minutes late, the appointment is cancelled and treated as a no-show. For an individual treatment, 100% of the booked treatment price is then due and amounts already paid will not be refunded. For a WE Plan, only that session is treated as used and the remaining sessions remain available.
In a demonstrated exceptional circumstance, such as hospital admission, a serious accident or the death of a close relative, the appointment may be rescheduled without charge after personal consultation. Wisna assesses each case and may request limited supporting evidence without collecting more medical information than necessary.
Any refund due will be made within five working days, normally through the original payment method.
10. At-home treatments
An at-home treatment is only available by prior arrangement and with a maximum one-way travel time of sixty minutes from the practice, up to sixty minutes outbound and sixty minutes back. The location must be clean and have a suitable treatment table. Travel costs are €1.50 per minute for the full outward and return journey. The treatment, availability, treatment price and calculated travel costs are agreed clearly before confirmation.
11. Complaints
A formal complaint may be submitted to info@webeautyclinic.nl. WE Beauty Clinic first seeks to resolve it carefully and directly and provides a substantive response or an update on the next steps within five working days.
If a complaint cannot be resolved directly, WE Beauty Clinic informs the customer about the available next steps and any legally required complaints procedure.
12. Liability and force majeure
Nothing in these terms excludes mandatory consumer rights. The customer remains responsible for providing complete information and following medical, preparation and aftercare instructions. WE Beauty Clinic remains responsible for attributable failures under applicable Dutch law.
No broader limitation, insurance reference or force-majeure clause will be added until it has been operationally and legally confirmed.
13. Law, changes and saving a copy
Dutch law applies. Disputes are submitted to the Dutch court with jurisdiction under the law, without limiting mandatory consumer rights.
If a translation differs from the Dutch text, the Dutch version prevails to the extent permitted by law.
The version in force at booking is made available before confirmation and must be printable or savable. Material changes are not applied retrospectively where this would unfairly disadvantage the customer.